service with a smile

Joe Pesci once did a rant in a Lethal Weapon movie about drive thru restaurant service. Let's just sum it up as "service at the drive thru isn't very good..." There's a Harvey's here in town that has a Toonie Tuesday promotion. You buy a burger and fries for $2.00. Not too shabby.

We ordered six of them through the drive thru.

We got six hamburgers. But only five fries.

So, I went into the restaurant and stood in line for three minutes. As it was a busy night, I didn't move at all. I went over to the area where the drive thru window is and waited there. The manager spotted me and said, "I sure hope someone is looking after you," to which I replied, "Not at the moment." He asked what my issue was, and I told him.

He walked over to the heat rack and grabbed a little box of fries. On his way back to me, he turned around, went back to the heat rack and grabbed a box of onion rings. He handed them both to me and said, "Here's your fries, and this is for your trouble."

I didn't ask for anything extra.
He didn't need to give anything extra.

But he did. He's got my business.

I have been in more expensive restaurants where I have been treated like I don't belong there.
I have been in fast food restaurants where they've treated me poorly. Or had horrible service.

When you do your best to earn my business, you have my business.